1. Warranty Coverage

Our warranty covers any manufacturing defects or issues that may arise with the products you purchase from Slivon.xyz. This includes but is not limited to:

  • Hair Care: Issues with packaging, pump malfunction, or contamination due to manufacturing defects.
  • Makeup: Problems like broken or faulty packaging, damaged applicators, or sealed products.
  • Skin Care: Defects such as leaking, improper sealing, or any other issues arising directly from production.

2. Eligibility for Warranty

To be eligible for a warranty claim, the following conditions must be met:

  • The product must be purchased from Slivon.xyz.
  • A proof of purchase, such as an order number or receipt, is required.
  • The warranty claim must be submitted within 30 days of receiving the product.
  • The product must show clear evidence of a manufacturing defect, and the issue should not result from misuse, negligence, or improper care.

3. How to Make a Warranty Claim

To submit a warranty claim, please follow these steps:

  1. Contact our customer service team at admin@slivon.xyz with the subject “Warranty Claim” and provide your order number, a description of the issue, and any supporting images if possible.
  2. Our team will review your request and provide you with instructions on how to return the defective item or how we will process the refund/replacement.
  3. Depending on the outcome, you may be asked to return the defective product at our expense. In some cases, a replacement will be sent directly to you without the need to return the original product.

4. Exclusions

Our warranty policy does not cover:

  • Damage caused by improper use, accidental damage, or mishandling.
  • Products that have been altered, tampered with, or modified in any way.
  • Products that have passed their expiration date.
  • Products used beyond their intended purpose.

5. Refunds and Replacements

Once a warranty claim is approved, you may be entitled to:

  • A replacement product of the same item.
  • A refund of the purchase price, excluding any shipping fees (if applicable).

Please note that the refund or replacement process may take up to 10-15 business days depending on the nature of the claim and availability of stock.

6. Customer Satisfaction

At Slivon.xyz, we are committed to providing excellent customer service. If you have any questions or concerns regarding our Warranty Policy, please feel free to reach out to us. We strive to resolve any issues as quickly as possible to ensure you are satisfied with your purchase.

7. Changes to This Warranty Policy

We reserve the right to update or modify this Warranty Policy at any time. Any changes will be reflected on this page, and the updated policy will apply to all new and existing orders.

Thank you for choosing Slivon.xyz for your Hair Care, Makeup, and Skin Care needs! We value your business and are here to help you achieve your beauty goals.