1. Eligibility for Return

• You can return products within 30 days of receiving your order.
• Products must be unused, unopened, and in their original packaging.
• For health and safety reasons, we do not accept returns on certain personal care items, including skincare, makeup, and hair care products that have been opened or used.

2. Return Process

• To initiate a return, please contact our customer service team at admin@slivon.xyz with your order number and details of the product(s) you wish to return.
• Once we approve your return, we will provide you with the return instructions and address.
• Returns should be shipped back to us within 7 days of receiving the return instructions.

3. Refunds and Exchanges

• If your return is approved, we will process your refund to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
• You can also request an exchange if you prefer a different product. If the new item has a different price, we will notify you of any additional costs or adjustments.

4. Damaged or Defective Products

• If you receive a damaged or defective item, please contact us immediately at admin@slivon.xyz with photos of the damage.
• We will offer a full refund, replacement, or store credit based on your preference.

5. Shipping Costs

• The customer is responsible for the return shipping costs, unless the product is damaged or defective upon arrival.
• Original shipping fees are non-refundable.

6. Non-Returnable Items

• Opened or used makeup, skincare, and hair care products are non-returnable due to hygiene and safety regulations.
• Sale items or gift cards are also non-returnable.

7. Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, feel free to contact us at admin@slivon.xyz. Our customer service team is happy to assist you.